The Know Your Customer Solution

Managing customer information efficiently is a real challenge but one that organisations must meet if they hope to react quickly and effectively to customer needs.

Emerge's KYC solution is based on Global 360's dynamic browser-based Case Manager and enables employees throughout the organisation, regardless of location, to access individual cases in real time.

Besides quicker, more efficient document management, this solution optimises the underlying operational process. In most organisations data gathered in one case - say to fulfill the needs of an insurance application - may also be needed later on for a different purpose, such as a claim. Too many customers right now are being asked to provide the same information to the same organisation more than once. But with Emerge KYC, a customer's ID or passport verification only needs to be entered once to be available to all users throughout the organisation. That means no duplication of effort for the organisation, less annoyance for the customer, and time and money saved for all.

Know your customer to enhance customer satisfaction

Because Emerge KYC has been built using Global 360 Case Manager it is a completely scaleable, horizontal application that enables colleagues in any department to help the organisation understand its customers. Sales, marketing, operations, customer service and accounts departments can work efficiently together to meet one goal: know your customer. In doing so, they enhance customer satisfaction. User access to the system is strictly defined according to the organisation's rules, so the security of sensitive information is guaranteed - users only get access to information relevant to their own roles.

Organisations that know their customers can take advantage of this new information and management resource to target individual customers more effectively. Tailored services drive customer satisfaction, while at the same time creating significant new revenue streams.

For more information download the online guide:

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